Help! I have a problem
What should I do if I lose my key?
Call us on 01202 678100
If you have lost your key or it has stopped working we are here to help.
There will be a £5 admin charge.
Or even if you have forgotten your password we can help with that too.
The driver has confiscated by key – what do I do?
Call us 01202 678100– as there may have been a problem or your card may have been reported lost in the past and hot-listed.
I can't access my online account?
To protect your security your account will be locked if you enter an incorrect password three times. You can unlock your account by calling us on 01202 678100 and answering a couple of security questions.
If you have forgotten your password, and you haven't locked your account by entering an incorrect password three times, then the quickest and easiest way to reset your password is to click "forgotten password" on the log in screen of the key website. After entering your email address which is checked against our database we will email you a new, temporary password which we recommend you change after you log in for the first time.
Where can I get help or talk to someone about the key?
The answer to most questions about the key can be found on our website bluestarbus.co.uk/thekey alternatively call us on 01202 678100, Monday to Friday between 08:00 and 18:30.