Child and Young Adult FAQ's

What is the key?

The key is our smartcard which makes paying for bus travel safe and secure. It will also be a form of ID for your bus travel.

Register for the key!

Child and Young Adult key card registration – for children aged 7-16 and young adults aged 17-18 you will be able to register for a key card from August 2015. The smartcard is free although replacement cards have a £5 fee. Tickets will be available to buy on the key from the 30 August.

What tickets are available?

Child tickets on the key will be introduced from Sunday 30th August 2015. Initially the only ticket that will be available is the Go South Coast Network ticket, which covers travel on bluestar, unilink, more, Salisbury Reds and Damory. Other products will be available at a later stage.

If you currently purchase our  Southampton Freedom or Southampton Plus Freedom zones then you will still require and adult card, so please do not re register for a child or young adult card.

Please be advised if you currently purchase the child network for Bluestar and Unilink only this is not available on the key. You will still need to purchase the paper tickets from the driver.

Where do I register?

You need to register at bluestar.thekey.co.uk and you will need personal information such as:

• Your name and date of birth
• Address
• Email address
• A passport sized photo

 

When will I get my key?

You will need to collect your key from the Bluestar travel shop at Bargate Street three working days after you have registered. The shop is open: Monday to Friday 08.45-17.30 and Saturdays 10.00-14.00. You will need to bring ID with you such as your passport or birth certificate so that we can verify your age before we will issue you with your discount ID card.

How long before I can use the key on the bus?

Once you have purchased your ticket it will take 3 hours for your product to reach your key if bought online. If you purchase a ticket in the office you can board a bus straight away and activate your ticket.

For any other questions please call the key helpline 01202 678100, 0830 - 1830 Monday to Friday.

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